Privacy Policy

Privacy Policy

Last updated: 8 May 2026

This Privacy Policy explains how Olympia Inn may collect, use, store and protect personal information when you visit this website, make a booking, contact the hotel or stay with us. This policy is intended as a general UK-focused policy and should be reviewed against the hotel’s actual booking, payment and operational processes before publication.

1. Who we are

Olympia Inn is a hotel based at 49 Earls Court Square, London SW5 9BY, United Kingdom. For privacy-related enquiries, you can contact us at info@olympiainn.co.uk or call +44 20 7373 1381.

2. Information we may collect

Depending on how you interact with us, we may collect:

• name, email address, telephone number and billing or contact details;
• booking details such as arrival and departure dates, room type and guest requests;
• payment-related information required to process or secure a booking;
• identity or registration details where required by law or for fraud prevention;
• communications you send to us by email, telephone or website form;
• technical information such as IP address, browser type, device information and website usage data.

3. How we use personal information

We may use personal information to:

• manage enquiries, reservations, check-in, check-out and guest services;
• take or verify payment, issue confirmations and keep booking records;
• respond to questions, complaints or special requests;
• improve website performance, customer service and hotel operations;
• comply with legal, regulatory, tax, accounting or security obligations;
• protect the hotel, guests, staff and systems from fraud, misuse or unlawful activity.

4. Lawful bases under UK data protection law

Under the UK GDPR and Data Protection Act 2018, we may process personal information where necessary for:

• performing a contract or taking steps before entering into a contract;
• our legitimate interests, provided those interests are not overridden by your rights;
• compliance with a legal obligation;
• consent, where consent is required.

5. Sharing information

We may share information with trusted third parties only where reasonably necessary, such as:

• booking, payment, IT, website hosting or support providers;
• professional advisers, insurers or auditors;
• law enforcement, regulators or other parties where disclosure is required by law.

We expect service providers to handle personal data securely and only for authorised purposes.

6. Retention

We keep personal information only for as long as reasonably necessary for the purposes described above, including to manage bookings, maintain business records, resolve disputes, meet legal obligations and prevent fraud.

7. Security

We aim to use reasonable technical and organisational measures to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

8. Your rights

Subject to applicable law, you may have the right to:

• request access to your personal information;
• request correction of inaccurate or incomplete data;
• request erasure in certain circumstances;
• request restriction of processing;
• object to certain processing;
• request transfer of your data where applicable;
• withdraw consent where processing relies on consent.

9. Complaints

If you have a concern about how your personal information is handled, please contact us first. You may also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect operational, legal or website changes. The latest version should always be posted on this page.