Cancellation Policy

Cancellation Policy

Last updated: 8 May 2026

This Cancellation Policy provides general guidance for bookings made with Olympia Inn. Specific cancellation, amendment and refund terms may vary depending on the rate, booking channel, offer or advance payment conditions shown at the time of booking.

1. Rate-specific terms apply

The cancellation terms confirmed during booking take priority. Some rates may be flexible, while others may be non-refundable, non-transferable or subject to amendment restrictions.

2. Flexible bookings

Unless a different policy is stated at the time of booking, flexible reservations may usually be cancelled or amended up to 48 hours before the scheduled check-in date. If cancellation takes place later than that, the hotel may charge up to the first night of the stay.

3. Non-refundable bookings

Where a booking is identified as non-refundable or advance purchase, cancellation, amendment or failure to arrive may result in the full booking amount being retained.

4. No-shows

If a guest does not arrive for a confirmed booking and does not notify the hotel in line with the applicable rate conditions, the booking may be treated as a no-show and charges may apply.

5. Amendments

Changes to dates, guest names, occupancy, room types or length of stay are subject to availability and any updated rates or restrictions that apply at the time the change is requested.

6. Group or special bookings

Group reservations, long stays, event-related bookings or promotional offers may be subject to separate cancellation terms. Where this is the case, those terms will normally be provided at the time of booking.

7. Refund timing

Where a refund is due, it is usually returned to the original payment method. Processing times may vary depending on the bank, card issuer or payment provider.

8. Exceptional circumstances

The hotel may consider cancellation requests relating to exceptional circumstances at its discretion, but is not obliged to waive charges unless required by law or by the applicable booking terms.

9. Contacting the hotel

For cancellation or amendment requests, please contact Olympia Inn as soon as possible at info@olympiainn.co.uk or +44 20 7373 1381.